Our training ensures a balance of activities and exercises to enable language structuring, build industry specific vocabulary and master pronunciation as well as competency skills. Both in house and published materials are used in imparting training and trainers provide expert guidance that participants can redirect easily to their jobs.
The duration of the course depends entirely on the training objectives. Our course is in co-ordination with the industry’s requirements and normally consists of modules spanning over 240 hours of classroom sessions.
Our course content is what differentiates us from our competitors. Masterfully crafted and with the state of the art content, the training structure used in Ocean English Academy is more practical based and result-oriented. After a successful completion of a unit, assessments are conducted to gauge the learning curve of the student and to understand the areas of improvement.
We can say with pride that no other institute can match up with our pedagogy that we have sought for from various experts in the field of language training.
Below is what we propose to train the learner’s during the training. The topics have been selected carefully and have been examined thoroughly in terms of the relevance that they would bear in the professional stance of the employee in the organization and their career. Our aim is to make sure that all the learners are well equipped with all the tools that are required for the conducive implementation of projects.
|1.1.1||Formation of a sentence|
|1.1.2||Building daily usage vocabulary|
|1.1.3||Enhancement of basic communication to the next level|
|1.1.4||Voice modulation and intonation|
|1.1.5||Getting rid of any mother tongue influence and pronunciation errors|
|1.1.6||Developing basic writing skills|
|1.1.7||Developing basic listening skills|
|1.1.8||Learning the art of public speaking|
|1.1.9||Initial phase of personality development – Understanding the basics|
|2.1||BUSINESS ENGLISH – INTRODUCTION|
|2.1.1||Organizing thoughts and ideas for basic communication in a business|
|2.1.2||How to make your content precise and powerful|
|2.1.3||Business terminology and vocabulary|
|2.1.4||Professional email drafting|
|2.1.6||Drawing the blueprint for meetings, interviews and presentations|
|2.1.7||Learning the basics of negotiation|
|2.1.8||Basic telephonic etiquettes|
|2.1.9||Mock calls adhering to basic telephonic etiquettes|
|3.1||SOFT SILLS DEVELOPMENT|
|3.1.1||Learning various cultures|
|3.1.3||Honing up communication skills|
|3.1.4||Developing personal effectiveness|
|3.1.5||Presentation skills development|
|3.1.9||Developing interpersonal skills|
|3.1.10||Acquiring the ability of working in a team|
|4.1.1||Understanding the concept of customer service|
|4.1.2||Who is a customer?|
|4.1.3||What do customers’ want?|
|4.1.4||Drivers of customer loyalty|
|4.1.5||Strategies for building strong rapport with customers|
|4.1.6||Keeping the right service mentality|
|4.1.7||Understanding the value of a customer’s feedback|
|4.1.9||How to deal with irate customers?|
|4.1.10||Avoiding customers’ hot buttons and forbidden language|
|4.1.11||A quick know-how of productive customer service techniques|